Why Shop With Kit Bag Tactical?

About us The Kit Bag 

The Kit Bag story begins in 1986 in the UK when with humble, hopeful beginnings Geoffrey Green and his eldest son Christopher both ex-servicemen, came up with the original Kit Bag business plan in the family living room.

The plan was to focus on diverse and interesting but useful, functional products  and originally the products offered were all military surplus items. All the items where bought from an agent who purchased directly from both the domestic and international military surplus markets. They were interesting times and it is difficult to comprehend the immense change that has taken retailing from the days of the retail high street to the online marketplace that we have today.

 

 

Kit Bag Founder Geoffrey Green above serving with the Welsh guards in the deserts of Arabia I believe before the Aden Emergency 1963 – 1967.

Geoffrey Green retired and in 1993 Christopher and Deborah Green (who joined Kit Bag in 1988) bought the business to Australia. Since then Kit Bag has managed to succeed despite the many changes and challenges that have occurred in the retail market place - some changes for the good and some, well we will see !

One thing that will never change is our commitment to our customers. We have customers who have been shopping with us for 20 years plus and we are proud to still be carrying Kit Bag forwards – in the famous words of our founding member Geoffrey Green we will “carry on old soldier “.

Kit Bag with its old fashioned but still relevant business ethos is embracing the future and adapting to new ways of doing business. The 3rd generation of the Green family have arrived and are working with Kit Bag, their fresh vitality and ideas helping Kit Bag to embrace the future.

We are grateful to all the wonderful people we have had the pleasure of dealing with over the last few decades and for the many amazing moments experienced along the way. We look forward with enthusiasm and optimism to the future.

Regards

Christopher Green

CEO Kit Bag   

Kit Bag Tactical

Our Mission, Ethos & Business Model

At Kit Bag Tactical, our mission is simple: to provide quality military-inspired, outdoor, travel and tactical equipment at fair prices while delivering genuine Australian customer service.

We are continually expanding our product range through a Manufacturer-to-Customer (M2C) business model. By working directly with manufacturers wherever possible, we reduce unnecessary costs throughout the supply chain, allowing us to offer our customers exceptional value without compromising on quality or service.

Unlike many online retailers, we combine competitive pricing with the reassurance of dealing with a genuine Australian business. Our customers benefit from:

  • Fair and equitable Australian pricing
  • Australian-based customer support provided by real people
  • Australian-backed warranty support
  • Honest advice and after-sales service
  • A commitment to customer satisfaction

These principles form the foundation of the complete modern shopping experience we strive to deliver every day.

Our Commitment

We stand by five core values:

  • Equitable Pricing
  • Accountability
  • Responsibility
  • Communication
  • Customer Satisfaction

What Do We Mean by “Equitable Pricing”?

Equitable pricing means offering the best possible value while operating as a legitimate Australian business.

We employ Australians, pay Australian wages, meet Australian taxation obligations and operate under Australian consumer laws. These responsibilities naturally create costs that overseas-only businesses often do not incur.

Our goal is not to be the cheapest retailer—it is to provide the best balance of price, service, warranty and peace of mind.

When you purchase from Kit Bag Tactical, you are supporting an Australian business that contributes to local employment while still delivering globally competitive pricing.

Supporting Australian Business

Australia is no longer a major manufacturer of many textiles, consumer goods and outdoor equipment. Much of the world’s production now occurs overseas.

While we source products globally, we remain committed to operating as an Australian business, employing Australians and providing local customer support.

Every purchase made through Kit Bag Tactical helps support Australian jobs and an Australian-owned company that has proudly served customers since 1986.

Our Hong Kong Operations Hub

Recognising changes within global retail and supply chains, Kit Bag Tactical established its own operations hub in Hong Kong during the late 2000s. After years of planning and development, the facility became fully operational in May 2023.

Our Hong Kong Hub operates as a professional fulfilment and distribution centre located within the Hong Kong Free Trade Zone (FTZ).

This allows us to:

  • Improve order processing efficiency
  • Reduce unnecessary handling costs
  • Speed up international shipping
  • Maintain greater quality control throughout the fulfilment process

Many customers are surprised to learn that international freight routes can often deliver parcels from Hong Kong to Sydney faster than domestic freight between some Australian cities.

By combining Australian customer service with an international logistics hub, we are able to provide a faster, more efficient delivery experience.

Quality & Customer Confidence

Our team continually researches new products and monitors market trends to ensure we offer practical, reliable equipment at competitive prices.

Every product we offer is carefully selected to meet our standards for quality, functionality and value.

We also stand behind our products with an Australian one-year warranty and responsive customer support should assistance ever be required.

Your Privacy Matters

Your privacy is important to us.

We are committed to protecting your personal information and handling it responsibly in accordance with Australian privacy requirements. We only collect the information necessary to process your orders and provide customer service.

We do not sell your personal information to third parties.

Traditional Service in a Modern World

Technology continues to transform retail, but we still believe there is no substitute for genuine customer service.

When you contact Kit Bag Tactical, you’ll be dealing with real people who understand our products and are committed to helping our customers.

You might call us “old school”—we simply call it looking after our customers.

Looking Forward

The world has changed dramatically over the past two decades. Global manufacturing has become increasingly concentrated throughout Asia, making international sourcing a reality for businesses worldwide.

Rather than resist these changes, Kit Bag Tactical has embraced them responsibly by combining efficient global sourcing with Australian ownership, Australian customer service and Australian warranty support.

This approach allows us to deliver outstanding value while maintaining the trust, accountability and service our customers have come to expect.

Thank you for supporting Kit Bag Tactical.

Christopher Robert Green
Chief Executive Officer
Kit Bag Tactical
Family Owned Since 1986 

 Location

Our modern office and showroom is located in Perth the capital city of Western Australia.

Unit 7/14
14 Farrall Road
Midvale