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Terms & Conditions

IMPORTANT
Kit Bag merchandise can be potentially dangerous and possibly fatal if not used in a reasonable manner and according to the manufacturers specifications. Customers accept responsibility to learn the proper use of any Kit Bag merchandise. All customers are advised that correct use and experience in using the Kit Bag merchandise is necessary to avoid injury, harm or death. All equipment and other items purchased from Kit Bag should be inspected before each use and damaged or worn out equipment should not be used at any time.

KIT BAG
This site provides information on products and services supplied or offered by Green Harbour Pty Ltd. Other company specific information is available for reference only. Should you require further information, please contact admin@kitbag.com.au

ORDERS
To place an order online you need to have browsed the products on offer and added items to your shopping cart. You will note the number of required products, followed by any product specific choices, such as size, colour, design, etc. When you have added the item to your shopping cart you will be notified and the amount will be listed on the main screen. Once you have finished shopping, please proceed through the secure checkout system to enter details.
In regards to your order, we reserve the right:
* To cancel any order, at which time we will immediately attempt to notify this action by email or phone, using the email address or number/s provided. We will refund any monies paid using the original methods received.
* That all orders are subject to availability of stock.
* To take reasonable steps to verify that the order and credit card details are bona fide.
* We reserve the right to alter/change any product colors, sizes and specifications.

PRICING AND GST
All prices are quoted in Australian Dollars and include the Australian Goods and Services Tax (GST). For customers outside of Australia, additional overseas duties and other customs charges may be applicable and are the responsibility of the purchaser, these additional charges are not included in the prices quoted.
*We reserve the right to alter/change the price of any product at any time.

SECURITY
Our online store provides you with a secure processing system within the checkout process. During the checkout process, you will see a padlock icon on the bottom right hand side, or near the address bar of your browser window. This indicates that a SSL Secure 128 bit encryption is now being used to transfer any data.

PURCHASING INFORMATION
PAYMENT POLICY AND METHODS
The following payment methods can be used online at www.kitbag.com.au Visa, MasterCard, Diners Club and American Express. We also accept PayPal and Direct Deposit transactions. Gift vouchers are available and can be purchased online.

SHIPPING POLICY
We commit to using the most cost effective method in order to have your goods delivered safely and quickly to your door.
To ensure your orders are delivered safe and secure you will need to sign to accept delivery. We recommend that you use your work or other suitable daytime addresses to ensure someone is available to accept your order. You should also include a daytime phone number with your shipping details in case we need to contact you.

You may request a ATL (Authority To Leave) with the delivery of your items.  This ATL must request that goods are left by the front door as no other instructions are acceptable. I understand and agree that this authority to leave, gives KITBAG and its Couriers the permission to leave any parcel(s) addressed to myself, or a representative of myself, unattended and without obtaining a signature confirming delivery at the delivery location.
I understand and agree that by requesting an "Authority to Leave", KITBAG and its Couriers, is/are released of all responsibility and liability for the parcel(s) and/or item(s) and its contents and that this responsibility and liability transfers to myself/my company of which I represent.

If you require your order to be shipped urgently or for delivery to a post office box you will need to select the appropriate option when checking out. 

International orders - please email admin@kitbag.com.au for a freight quote before placing your order.

COLOURS
Kit Bag will make every effort to represent colours accurately. Unfortunately the quality and settings of computer monitors may vary considerably. Consequently there may be slight variations between the colour seen on the screen and the actual colour of the product supplied.
Although our best efforts are made to ensure the information on the website relating to stock availability is up to date, there may be occasions when some products are temporarily unavailable due to demand. If your order includes products which are subsequently found to be out of stock, we will make an assessment based upon the time it will take for the stock to arrive and the likelihood of delays in the process. If you have a significant order, and only a small section is unavailable, we will ship the order in two deliveries. If a significant part of the order is unavailable at the time, we will contact you with information on delays and an expected delivery date so you can make a decision on continuing the order. Every effort will be made to keep you informed of any instance where an out of stock item requires a waiting period.

RETURN AND REFUND POLICY

Any claims whatsoever are subject to you providing a valid Proof of Purchase.

PURCHASES
If you are not happy with the product you purchased online, Kit Bag is happy to exchange it or provide you with a credit on your customer account, providing the product is:
* Returned within 7 days of receipt of goods
* In its original condition, undamaged and unopened
* Accompanied by the receipt
* Returned with all packaging, instructions and guarantees and
* In a re-saleable condition
The customer will pay all return freight charges. If the goods are faulty, wrongly described or different from a sample shown, you may choose between a exchange or a credit. The Kitbag reserves the right to charge a 10% restocking fee where applicable.

PLEASE NOTE: For liability reasons and our customers personal safety, we cannot accept returns on any climbing/mountaineering gear or ropes at any time (excluding warranty situations or shipping errors).

WARRANTY CLAIM
Items may be returned for a warranty claim under the manufacturers warranty conditions.

RETURNING AN ITEM
*
Log into the website and bring up the order by searching your recent purchases by date.
(located in the "Complete Orders" section of "My Account")
* Locate the item you wish to send back and press the 'Return' button provided. Fill in the appropriate details in Reason and return Action as well as leaving a note if required. You will be issued with a RID number (Return I.D.)
* Then submit return. Once we receive the Return notice from you, you will be advised of the action we have taken and what to do next.
* Please ensure that your RID number is clearly displayed on the return packaging.

IMPORTANT
* The return must be received by Kit Bag within (14) fourteen days of the RID number being issued.
* Replacement product will only be shipped after the faulty item has been received by Kit Bag. All returns must have an RID number.
* Any item that is returned to Kit Bag without an RID number will be returned to sender.
* If you feel that your return falls outside of our policy, then you will need to complete the online Contact Form, or contact the Kit Bag to confirm if your return can be accepted.

CHANGING OR CANCELLATIONS INFORMATION
Should you wish to amend or cancel your order, contact us as soon as possible stating the order number via the Contact Us section of the website and send us an email. There is no guarantee that we will be able to complete a cancellation or amendment, though all efforts will be made to assist.

TAXATION INFORMATION
All purchases made will incur the legislative goods and services tax currently set at ten percent (if applicable).

LIABILITY
* Kit Bag does not accept responsibility for any claim arising out of the customers negligence, improper use of the equipment purchased or breach of terms and conditions of sale as advertised on the Kit Bag web page.
* The customer acknowledges that Kit Bag will not be liable for any delay in delivery which is not caused by any direct action of Kit Bag.

DISCLAIMER
Kit Bag will at all times endeavour to keep all information on its website up to date and accurate.
Prices and colours of all products and services are subject to change as is the availability of said products or services.
All Persons using the Kit Bag website are advised that in some circumstances the information relating to specific Kit Bag products may be out of date. Users of the website may wish to contact Kit Bag directly for confirmation of the accuracy of the information on the website.
All users accept responsibility for any problems arising out of the download from Kit Bag website to the user's computer and to the user personally.
Kit Bag operates under the laws of Australia.

COPYRIGHT
This Website and its content is the copyright property of Kit Bag pursuant to the Copyright Act 1968 of Australia. All access to this site is provided for personal and non commercial use to the customers of Kit Bag. Any person wishing to use the information on this website for any other purpose will need the written permission of Kit Bag.

PRIVACY CLAUSE
Kit Bag will not sell, loan, rent, lease, barter or publish your personal information to any third parties. Personal information collected on the website will remain your property.

COMPANY TRADEMARKS
All trademarks used on this site are the property of their respective owners. The Kit Bag (Red Wolf), wolf head symbol, RECON, font and words, both individually and collectively are trademarked, and remain the property of Green Harbour Pty Ltd. Usage of the trademarks and any other material on this site, is prohibited.
Nothing contained in the Web Site should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on the Web Site without the express written permission of the Kit Bag or third party owner.

GENERAL
In this Web Site: www.kitbag.com.au
"Kit Bag" means Green Harbour Pty Ltd and its subsidiaries unless otherwise specified.
"Linked Web Sites" if any means web sites of persons or entities other than Kit Bag which are hyperlinked from this Web Site.
"Personal Information" means any information from which your identity is apparent or can reasonably be ascertained.
"Web Site" means the whole or any part of the Web Pages located at www.kitbag.com.au (including the lay-out of this Web Site, individual elements of the Web Site design, underlying code elements of this Web Site, or text, sounds, graphics, animated elements or any other content of this Web Site.)
"We" and "us" refer to Kit Bag and "our" has the same meaning.
These Terms of Use are governed by the laws in force in Western Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia, and any courts which may hear appeals from those courts.
Nothing contained in the Terms and Conditions derogates from Kit Bag's right to comply with law enforcements requests or requirements relating to your use of this Web Site or information provided to or gathered by Kit Bag with respect to that.

Controlled Weapons
Before purchasing any items it is the customer’s responsibility to contact their relevant authorities to ensure that the possession of this item is legal in their state.
Some items may be classed as a Controlled Weapon under the 'Weapons Regulations Act 1999' and it is an offence for anyone under 18 to purchase any product classified in the controlled weapons list, Therefore anyone under 18 cannot purchase said items. By purchasing any of these items you are declaring that you are over 18 years of age.
Green Harbour Pty Ltd (trading as The Kit Bag) will not accept any claim or responsibility in the event of consequential action by any law enforcement agency against organizations or individuals that have purchased said products without prior investigation as to its legality in the relevant state.

AUSTRALIAN LAW
All customers of Kit Bag and all other persons who use the Kit Bag website agree that in the event where any legal action needs to be commenced, it will be in a Court in the jurisdiction of the State of Western Australia.

 

Garmont Boot Warranties/Conditions


1. Unused/unworn Garmont boots purchased directly from Kit Bag or from the website www.kitbag.com.au:

RETURNS:

If you are not completely satisfied with the boots you purchased directly from Kit Bag and would like to return them you MUST in the first instance, contact our Kit Bag Garmont Boot Customer Service Department by telephone on  08 9 250 8448 or via email at  admin@kitbag.com.au to discuss this.  If the return of the boots is approved you will be given a return authorisation number.   The initial request must be made within 30 days of the date of purchase. Any refund will be done at the discretion of the Kit Bag.  No returns will be approved for boots outside the 30 day period.

 All footwear must be returned unused/unworn with postage prepaid and in its original packaging (please do not send footwear just in the original box please use additional outside packaging), COD shipments will NOT be accepted. No refund can be done until the after the original pair is received back by Kit Bag. Any refund approved will cover the price of the boots, excluding any shipping charges less a 10 % re-stocking fee.

 

EXCHANGES:

If you have purchased the wrong size and wish to exchange your boots for another size  you MUST in the first instance contact our Kit Bag Garmont Boot Customer Service Department by telephone on  08 9 250 8448 or via email at  admin@kitbag.com.au to discuss this.  If the exchange of the boots is approved you will be given a return authorisation number.  Please note that the boots must be unused /unworn and the initial request made within 30 days of the date of purchase.  Any exchange will be done at the discretion of the Kit Bag.   No exchanges will be approved for boots outside the 30 day period.  If the exchange is approved a new pair will be shipped to you, but Kit Bag will not reimburse you for the shipping cost to return the original pair.  All footwear must be returned unused/unworn with postage prepaid and in its original packaging (please do not send footwear just in the original box please use additional outside packaging), COD shipments will NOT be accepted..  No exchange can be done until the after the original pair is received back by Kit Bag.  There is a limit of one exchange per pair of boots purchased.

 Kit Bag will not issue any refunds or exchanges on boots that show any signs of wear or have been altered in any way from their original condition.

Kit Bag is unable to accept any returns or exchanges that have not been purchased directly or are not accompanied by a return authorization number.

 

2. Unused/unworn Garmont boots purchased from an approved Kit Bag Dealer within Australia and New Zealand

If you purchased your boots from a Kit Bag approved dealer, (please see list of approved dealers on our website) please contact the approved dealer for further information.

3. DEFECTIVE BOOTS

The manufacturer’s warranty insures its boots to be free of defects in materials and workmanship for one year from the date of purchase.  If a defect in materials and/or workmanship occurs within the one year period, Kit Bag will at its discretion either repair or replace the boots.

Boots that are NOT considered to be defective include but are not limited to:

Boots that show signs of normal wear and tear or are damaged due to excessive wear

Boots damaged by improper boot maintenance or lack of maintenance

Boots that are of an incorrect size, but have been worn

Boots returned after the return / warranty period has expired

Boots that have been used for activities they were not designed for

If you think you have a genuinely defective boot please in the FIRST INSTANCE contact our Kit Bag/Garmont Customer Service Department by telephone on 08 9 250 8448 or via email at admin@kitbag.com.au to discuss your claim.

All claims for defective footwear will be inspected and if the footwear is found to be defective Kit Bag will determine eligibility for a refund, exchange or merchandise credit.  Kit Bag’s decision is final.

        

 

 

 

Please note:

The Kitbag Club discount does not apply to special discounts