Terms & Conditions

NOTE; Kit Bag Australia is a Physical entity with real people, real customer service, yes you can contact us and speak to a human! and real products- we do not use AI to generate images, descriptions or False AI generated Montages. 
Christopher R Green

CEO

Kit Bag Australia 

Note: Sleeping bags are now a non returnable item as of 2.6.24 due to hygiene ,safety reasons and misuse.

Note: REAPR knives and tools  These items may not be legal in your particular state please check your state laws before purchasing. By purchasing you are confirming that you have done so - green harbor trading as the kit bag accepts no responsibility for misuse causing injuries or death. 

Note: 14.3 24  Product item codes GS2SX7P and GS2SX7NP RECON GS2S X7 Mil - Spec Ballistic Sunglasses Polarized & Non Polarized Green harbour T/A The Kitbag accepts no responsibility for the results of  misuse of this product whatsoever. By Purchasing this item you are agreeing to this condition. 

Note. 11.03.24 The Giveaway Competition is open to all residents of Australia over 18 years of age.Competition starts 11.3.24 and ends on the 22.4.24.By signing up for the competition you are agreeing to being a member of our Silver Tango club membership programme and to receiving our Regular Tango club Emails.  winner will be announced on the 25.4.24  NOTE: The Recon 4 sleeping bag prize ha sbeen changed to a Recon 3 as we have sold out of Recon 4 on 2.4.24

Note 25.1.24 End of January sale  is only applicable to items not already on special or already discounted . 

Note 16.1.24 5.11 cap giveaway 16.1.24 START DATE Jan /Feb 24 is valid for all 5.11 product purchases only valid until stock runs out.

Note: 16.12.23 Recon 3 and 4 sleeping bag promotion ends when stock is run out.

Note: 24.12.23 Boxing Day to 2nd january 20 % off  sale is only applicable to items not already on special or already discounted .

 

New Note 2023 - Spend $200 or more on a purchase, You will receive free shipping or  on your order Australia wide. 

November Give away competition 2023 ended 15.12.23 winner was Ms wedding from QLD Thank you for all those that participated. Look out for our next competition early in 2024 that will be open to all kit bag club members existing as well as new.  

Terms & Conditions below:

This promotion is run by Kit Bag and is only open within Australia. All entrants must be over 18 years of age and must be an Australian resident and a new subscriber. The competition ends at 11:59 pm AWST, 15/12/2023 and the winner will be drawn and notified on 18/12/2023. Kit Bag will arrange delivery of the prize pack to a PO Box, residential or business address only. To enter you must fill out the form via the Meta ad and agree to subscribe to our Silver Tango Club * mailing list. The winner will be selected at random by Kit Bag. The winner will be contacted via email only. One draw entry per person. The prize is valued at $1,400
and can not be exchanged for cash.

* Kit Bag Silver Tango Club subscription ( mailing list ) attracts a 5% discount off all kit bag products not already on special. And is assigned to the subscriber  for as long as the subscriber remains a subscriber. Mail outs go out approx 3 times a week. 

 

IMPORTANT  

Kit Bag merchandise can be potentially dangerous this includes gas mask purchasers if not used in a reasonable manner and according to the manufacturers specifications. Customers accept responsibility to learn the proper use of any merchandise purchased from the Kit Bag. All customers are advised that correct use and experience in using the merchandise is necessary to avoid injury, harm or death. All equipment and other items purchased from Kit Bag should be inspected before each use and damaged or worn out equipment should not be used at any time.Kit bag and green harbour accept no responsibility for injury or death on the purchase of all items by purchasing you are accepting these terms.

KIT BAG
This site provides information on products and services supplied or offered by Green Harbour Pty Ltd trading as Kit Bag.  Other company specific information is available for reference only. Should you require further information, please contact admin@kitbag.com.au

ORDERS
To place an order online you need to have browsed the products on offer and added items to your shopping cart. You will need to confirm the number of required products, followed by any product specific choices, such as size, colour, design, etc. When you have added the item to your shopping cart you will be notified and the amount will be listed on the main screen. Once you have finished shopping, please proceed through the secure checkout system to enter details. 
In regards to your order, we reserve the right:
* To cancel any order, at which time we will immediately attempt to notify this action by email or phone, using the email address or number/s provided. We will refund any monies paid using the original payment method.
* That all orders are subject to availability of stock.
* To take reasonable steps to verify that the order and credit card details are genuine.

Pick up pay and collect items

1.If you have paid in full we will keep the items for 3 months, goods will be considered Abandoned / Unwanted / Uncollected if not collected within 3 months of notification. At this point, they will be forfeited back into stock. No refund will be issued.

 

2.If  you have ordered in person or over the phone to collect whether its in stock or not we charge a  50 % deposit STRICT otherwise it’s we cannot order in. If not picked up with 3 months the item/s are forfeited into back to stock no refund.

 

PRICING AND GST
All prices are quoted in Australian Dollars and include the Australian Goods and Services Tax (GST). For customers outside of Australia, additional overseas duties and other customs charges may be applicable and are the responsibility of the purchaser, these additional charges are not included in the prices quoted.
*We reserve the right to alter/change the price of any product at any time.

SECURITY
Our online store provides you with a secure processing system within the checkout process. During the checkout process, you will see a padlock icon on the bottom right hand side or near the address bar of your browser window. This indicates that a SSL secure encryption is now being used to transfer any data.

PURCHASING INFORMATION
PAYMENT POLICY AND METHODS
The following payment methods can be used online at www.kitbag.com.au Visa, MasterCard, Diners Club and American Express. We also accept, Google pay and other popular gateways including Direct Deposit transactions. Gift vouchers are also available and can be purchased online. Please note Gift Cards are valid for 36 months from date of purchase. Click and collect also now available.

 

Privacy Policy

Kit Bag adhere to the Australian Privacy act 1988

This can be found at 

https://www.iubenda.com/blog/australian-privacy-act-1988-compliance-iubenda/?gclid=Cj0KCQiAtqL-BRC0ARIsAF4K3WHlQ8u7NdyLgpfrBW5w-9KGdV60JphjNjGgIW83GKNvv1NULv4FrxEaAjryEALw_wcB

SHIPPING POLICY
We commit to using the most cost effective method in order to have your goods delivered safely and quickly to your door. 
To ensure your orders are delivered safe and secure you will need to sign to accept delivery. We recommend that you use your work or other suitable daytime addresses to ensure someone is available to accept your order. You should also include a daytime phone number with your shipping details in case we need to contact you.

You may request a ATL (Authority To Leave) with the delivery of your items.  This ATL must request that goods are left by the front door as no other instructions are acceptable. I understand and agree that this authority to leave, gives KIT BAG and its couriers the permission to leave any parcel(s) addressed to myself, or a representative of myself, unattended and without obtaining a signature confirming delivery at the delivery location.

I understand and agree that by requesting an "Authority to Leave", KIT BAG and its Couriers, is/are released of all responsibility and liability for the parcel(s) and/or item(s) and its contents and that this responsibility and liability transfers to myself/my company of which I represent.

International orders - Flat Rate per customer is $50.00 AUD this rate is current but may change without notice due to the world wide COVID outbreak and the subsequent effects on transport. Price is PER SATCHEL the satchel is $50.00 and the maximum weight per satchel is 5 KGS if your order is over 5 kgs it will not be shipped at $50.00 until the remaining extra satchels fees are paid.  

With the click and collect option you will receive an email confirming that your order is ready for collection from our store. 

All  RECON Prefix GS2 designated products are 8 to 14 days transit time.

Competitions

From time to time green harbour trading as the kit bag display competitions the conditions of entry to these are by signing up to our news letter. There is and can only be one winner per competition where several people may have submitted the correct answer for any one competition the winners will be entered into a raffle and one overall final winner will be picked. Kit bags decision in all / these other competition cases is final. The overall final one winner will be notified. 

*Freight & Shipping

We use Aus Post for all shipping.

Large and or heavy packages are sent via Australian Post Trackable Service.

* For international orders please email admin@kitbag.com.au for a freight quote before ordering.

Q. How much is freight please?

A. Within Australia, Standard freight is free for all orders over $200. Orders under $200 will be charged a min of $15 per order. Unfortunately freight in Australia is very expensive these days.

Q. Do you deliver to PO Boxes ?

A. Yes we do via our premium air service which can be used for smaller, lighter orders.  However any orders that need to travel by our road service cannot be delivered to a PO box.

Q. Do I need to sign for my order ?

A. Yes you do, this is done for your security, otherwise you can elect to have the item left without signature.

Please notify us of this request in the Order Instructions/Comments field, on the checkout page.

 Tracking Websites...

Startrack Express

Australia Post 

COLOURS

Kit Bag will make every effort to represent colours accurately. Unfortunately the quality and settings of computer monitors may vary considerably. Consequently there may be slight variations between the colour seen on the screen and the actual colour of the product supplied. 
Although our best efforts are made to ensure the information on the website relating to stock availability is up to date, there may be occasions when some products are temporarily unavailable due to demand. If your order includes products which are subsequently found to be out of stock, we will make an assessment based upon the time it will take for the stock to arrive and the likelihood of delays in the process. If you have a significant order, and only a small section is unavailable, we will ship the order in two deliveries. If a significant part of the order is unavailable at the time, we will contact you with information on delays and an expected delivery date so you can make a decision on continuing the order. Every effort will be made to keep you informed of any instance where an out of stock item requires a waiting period.

RETURN AND REFUND POLICY

Any claims whatsoever are subject to you providing a valid Proof of Purchase.

PURCHASES - Refunds
If you have a problem with your item/s you purchased online or instore, Kit Bag is happy to exchange it or provide you with a credit on your customer account, providing the product is:


* Returned within 7 days of receipt of goods
* In its original condition, undamaged and unopened
* Accompanied by the receipt
* Returned with all packaging, instructions and guarantees and 
* In a re-saleable condition
* Freight/Postage is not refundable under any circumstances.

*  Kitbag complies with standard Australian consumer rules. Items will only be accepted back under the current guidelines .

* you can return items for credit or replacement if they for example are wrong size or the item does not perform as per the manufacturers instructions.
Faults can be subjective so we will always need to see the item first before a credit or exchange can be issued. 
Under no circumstance’s will Kit Bag  credit or refund due to customers change of mind/ buyers remorse.  


The customer will pay all return freight charges.  you may choose between an exchange or a credit. The Kitbag reserves the right to charge a 10% restocking fee where applicable. we generally do not do refunds due to past customer abuse. Freight charge will not be re refunded under any situation.  

. 

PLEASE NOTE: For liability reasons and our customers personal safety, we cannot accept returns on any underwear, climbing/mountaineering gear or ropes at any time (excluding warranty situations or shipping errors).All electrical items will have to be checked upon return before a credit note is issued. This also includes food items like ration packs and pepper sprays WILL not be returnable under any circumstances due to health and safety reasons.

WARRANTY CLAIM
Items may be returned for a warranty claim under the manufacturers warranty conditions. 

RETURNING AN ITEM

To arrange your return:

Please call: 08 9250 8448

Email: despatch@kitbag.com.au

IMPORTANT
* The return must be received by Kit Bag within 14 days of the return being authorised.
* Replacement product if for a valid reasons will only be shipped after the return item has been received by Kit Bag.
* If you feel that your return falls outside of our policy, then you will need to contact the Kit Bag to confirm if your return can be accepted.

CHANGING OR CANCELLATIONS INFORMATION
Should you wish to amend or cancel your order, please contact us as soon as possible stating the order number. There is no guarantee that we will be able to complete a cancellation or amendment, though all efforts will be made to assist.

TAXATION INFORMATION
All purchases made will incur the legislative goods and services tax currently set at 10% (if applicable).

LIABILITY
* Kit Bag does not accept responsibility for any claim arising out of the customers negligence, improper use of the equipment purchased or breach of terms and conditions of sale as advertised on the Kit Bag web page. 
* The customer acknowledges that Kit Bag will not be liable for any delay in delivery which is not caused by any direct action of Kit Bag.
* You must be over 18 years of age to purchase any sharp instrument by purchasing you are declaring you are over 18 years of age.

DISCLAIMER
Kit Bag will at all times endeavour to keep all information on its website up to date and accurate.Prices and colours of all products and services are subject to change as is the availability of said products or services. 
All Persons using the Kit Bag website are advised that in some circumstances the information relating to specific Kit Bag products may be out of date. Users of the website may wish to contact Kit Bag directly for confirmation of the accuracy of the information on the website. 
All users accept responsibility for any problems arising out of the download from Kit Bag website to the user's computer and to the user personally. 
Kit Bag operates under the laws of Australia.

COPYRIGHT
This Website and its content is the copyright property of Kit Bag pursuant to the Copyright Act 1968 of Australia. All access to this site is provided for personal and non commercial use to the customers of Kit Bag. Any person wishing to use the information on this website for any other purpose will need the written permission of Kit Bag.

PRIVACY CLAUSE
Kit Bag will not sell, loan, rent, lease, barter or publish your personal information to any third parties. Personal information collected on the website will remain your property.

COMPANY TRADEMARKS
All trademarks used on this site are the property of their respective owners.  RECON, font and words, both individually and collectively are trademarked, and remain the property of Green Harbour Pty Ltd. Usage of the trademarks and any other material on this site, is prohibited. 
Nothing contained in the Web Site should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on the Web Site without the express written permission of the Kit Bag or third party owner.

 

Silver Tango Club Membership

Members of the  silver Tango loyalty program are eligible to 5 % discount respectively but only on items that are not already on special. Membership is  is not transferable. The card may only be used by the eligible confirmed user. Membership will be cancelled if this privilege is abused. By being a member of this group members consent to subscribe to our news mailing list. 

Kit bag reserves the right to cancel Tango  programs if commercially they become unviable or for what ever the reason the directors of Kit Bag deem a valid reason. Notice will be given of 4 weeks. 

 

 

GENERAL
In this Web Site: www.kitbag.com.au
"Kit Bag" means Green Harbour Pty Ltd and its subsidiaries unless otherwise specified.
"Linked Web Sites" if any means web sites of persons or entities other than Kit Bag which are hyperlinked from this Web Site. 
"Personal Information" means any information from which your identity is apparent or can reasonably be ascertained. 
"Web Site" means the whole or any part of the Web Pages located at www.kitbag.com.au (including the lay-out of this Web Site, individual elements of the Web Site design, underlying code elements of this Web Site, or text, sounds, graphics, animated elements or any other content of this Web Site.)
"We" and "us" refer to Kit Bag and "our" has the same meaning. 
These Terms of Use are governed by the laws in force in Western Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia, and any courts which may hear appeals from those courts. 
Nothing contained in the Terms and Conditions derogates from Kit Bag's right to comply with law enforcements requests or requirements relating to your use of this Web Site or information provided to or gathered by Kit Bag with respect to that.

Controlled Weapons
Before purchasing any items it is the customer’s responsibility to contact their relevant authorities to ensure that the possession of this item is legal in their state.
Some items may be classed as a Controlled Weapon under the 'Weapons Regulations Act 1999' and it is an offence for anyone under 18 to purchase any product classified in the controlled weapons list, Therefore anyone under 18 cannot purchase said items. By purchasing any of these items you are declaring that you are over 18 years of age.
Green Harbour Pty Ltd (trading as The Kit Bag) will not accept any claim or responsibility in the event of consequential action by any law enforcement agency against organizations or individuals that have purchased said products without prior investigation as to its legality in the relevant state.

AUSTRALIAN LAW
All customers of Kit Bag and all other persons who use the Kit Bag website agree that in the event where any legal action needs to be commenced, it will be in a Court in the jurisdiction of the State of Western Australia.

The Kitbag Club discount does not apply to special discounts.