Kit Bag merchandise can be potentially dangerous this includes gas mask purchasers if not used in a reasonable manner and according to the manufacturers specifications. Customers accept responsibility to learn the proper use of any merchandise purchased from the Kit Bag. All customers are advised that correct use and experience in using the merchandise is necessary to avoid injury, harm or death. All equipment and other items purchased from Kit Bag should be inspected before each use and damaged or worn out equipment should not be used at any time.Kit bag and green harbour accept no responsibility for injury or death on the purchase of all items by purchasing you are accepting these terms.
This site provides information on products and services supplied or offered by Green Harbour Pty Ltd trading as Kit Bag. Other company specific information is available for reference only. Should you require further information, please contact firstname.lastname@example.org
To place an order online you need to have browsed the products on offer and added items to your shopping cart. You will need to confirm the number of required products, followed by any product specific choices, such as size, colour, design, etc. When you have added the item to your shopping cart you will be notified and the amount will be listed on the main screen. Once you have finished shopping, please proceed through the secure checkout system to enter details.
In regards to your order, we reserve the right:
* To cancel any order, at which time we will immediately attempt to notify this action by email or phone, using the email address or number/s provided. We will refund any monies paid using the original payment method.
* That all orders are subject to availability of stock.
* To take reasonable steps to verify that the order and credit card details are genuine.
1.If you have paid in full we will keep the items for 6 months only Then they will be forfeited back into stock if not collected. No refund
2.If you have ordered in person or over the phone to collect whether its in stock or not we charge a 50 % deposit STRICT otherwise it’s we cannot order in. If not picked up with 3 months the item/s are forfeited into back to stock no refund.
PRICING AND GST
All prices are quoted in Australian Dollars and include the Australian Goods and Services Tax (GST). For customers outside of Australia, additional overseas duties and other customs charges may be applicable and are the responsibility of the purchaser, these additional charges are not included in the prices quoted.
*We reserve the right to alter/change the price of any product at any time.
Our online store provides you with a secure processing system within the checkout process. During the checkout process, you will see a padlock icon on the bottom right hand side or near the address bar of your browser window. This indicates that a SSL secure encryption is now being used to transfer any data.
PAYMENT POLICY AND METHODS
The following payment methods can be used online at www.kitbag.com.au Visa, MasterCard, Diners Club and American Express. We also accept PayPal, Google pay and other popular gateways including Direct Deposit transactions. Gift vouchers are also available and can be purchased online. Please note Gift Cards are valid for 36 months from date of purchase. Click and collect also now available.
Kit Bag adhere to the Australian Privacy act 1988
This can be found at
We commit to using the most cost effective method in order to have your goods delivered safely and quickly to your door.
To ensure your orders are delivered safe and secure you will need to sign to accept delivery. We recommend that you use your work or other suitable daytime addresses to ensure someone is available to accept your order. You should also include a daytime phone number with your shipping details in case we need to contact you.
You may request a ATL (Authority To Leave) with the delivery of your items. This ATL must request that goods are left by the front door as no other instructions are acceptable. I understand and agree that this authority to leave, gives KIT BAG and its couriers the permission to leave any parcel(s) addressed to myself, or a representative of myself, unattended and without obtaining a signature confirming delivery at the delivery location.
I understand and agree that by requesting an "Authority to Leave", KIT BAG and its Couriers, is/are released of all responsibility and liability for the parcel(s) and/or item(s) and its contents and that this responsibility and liability transfers to myself/my company of which I represent.
International orders - please email email@example.com for a freight quote before placing your order.
With the click and collect option you will receive an email confirming that your order is ready for collection from our store.
From time to time green harbour trading as the kit bag display competitions the conditions of entry to these are by signing up to our news letter. There is and can only be one winner per competition where several people may have submitted the correct answer for any one competition the winners will be entered into a raffle and one overall final winner will be picked. Kit bags decision in these cases is final.The overall final one winner will be notified.
We use Startrack Express Trackable Service where applicable for Urgent Orders.
Large and or heavy packages are sent via Star Track Road Trackable Service.
* For international orders please email firstname.lastname@example.org for a freight quote before ordering.Q. How much is freight please?
A. Within Australia, freight is free for all orders over $100.00. Orders under $100.00 will be charged a min of $12 per order. Unfortunately freight in Australia is very expensive these days.
For international orders please email email@example.com for a freight quote before ordering.
Q. Do you deliver to PO Boxes ?
A. Yes we do via our premium air service which can be used for smaller, lighter orders. However any orders that need to travel by our road service cannot be delivered to a PO box.
A. Yes you do, this is done for your security, otherwise you can elect to have the item left without signature.
Please notify us of this request in the Order Instructions/Comments field, on the checkout page.
Kit Bag will make every effort to represent colours accurately. Unfortunately the quality and settings of computer monitors may vary considerably. Consequently there may be slight variations between the colour seen on the screen and the actual colour of the product supplied.
Although our best efforts are made to ensure the information on the website relating to stock availability is up to date, there may be occasions when some products are temporarily unavailable due to demand. If your order includes products which are subsequently found to be out of stock, we will make an assessment based upon the time it will take for the stock to arrive and the likelihood of delays in the process. If you have a significant order, and only a small section is unavailable, we will ship the order in two deliveries. If a significant part of the order is unavailable at the time, we will contact you with information on delays and an expected delivery date so you can make a decision on continuing the order. Every effort will be made to keep you informed of any instance where an out of stock item requires a waiting period.
RETURN AND REFUND POLICY
Any claims whatsoever are subject to you providing a valid Proof of Purchase.
If you are not happy with the product you purchased online, Kit Bag is happy to exchange it or provide you with a credit on your customer account, providing the product is:
* Returned within 7 days of receipt of goods
* In its original condition, undamaged and unopened
* Accompanied by the receipt
* Returned with all packaging, instructions and guarantees and
* In a re-saleable condition
The customer will pay all return freight charges. If the goods are faulty, wrongly described or different from a sample shown, you may choose between a exchange or a credit. The Kitbag reserves the right to charge a 10% restocking fee where applicable.
PLEASE NOTE: For liability reasons and our customers personal safety, we cannot accept returns on any climbing/mountaineering gear or ropes at any time (excluding warranty situations or shipping errors).This also includes food items like ration packs and pepper sprays WILL not be returnable under any circumstances due to health and safety reasons.
Items may be returned for a warranty claim under the manufacturers warranty conditions.
RETURNING AN ITEM
* The return must be received by Kit Bag within 14 days of the return being authorised.
* Replacement product will only be shipped after the return item has been received by Kit Bag.
* If you feel that your return falls outside of our policy, then you will need to contact the Kit Bag to confirm if your return can be accepted.
CHANGING OR CANCELLATIONS INFORMATION
Should you wish to amend or cancel your order, please contact us as soon as possible stating the order number. There is no guarantee that we will be able to complete a cancellation or amendment, though all efforts will be made to assist.
All purchases made will incur the legislative goods and services tax currently set at 10% (if applicable).
* Kit Bag does not accept responsibility for any claim arising out of the customers negligence, improper use of the equipment purchased or breach of terms and conditions of sale as advertised on the Kit Bag web page.
* The customer acknowledges that Kit Bag will not be liable for any delay in delivery which is not caused by any direct action of Kit Bag.
Kit Bag will at all times endeavour to keep all information on its website up to date and accurate.Prices and colours of all products and services are subject to change as is the availability of said products or services.
All Persons using the Kit Bag website are advised that in some circumstances the information relating to specific Kit Bag products may be out of date. Users of the website may wish to contact Kit Bag directly for confirmation of the accuracy of the information on the website.
All users accept responsibility for any problems arising out of the download from Kit Bag website to the user's computer and to the user personally.
Kit Bag operates under the laws of Australia.
This Website and its content is the copyright property of Kit Bag pursuant to the Copyright Act 1968 of Australia. All access to this site is provided for personal and non commercial use to the customers of Kit Bag. Any person wishing to use the information on this website for any other purpose will need the written permission of Kit Bag.
Kit Bag will not sell, loan, rent, lease, barter or publish your personal information to any third parties. Personal information collected on the website will remain your property.
All trademarks used on this site are the property of their respective owners. RECON, font and words, both individually and collectively are trademarked, and remain the property of Green Harbour Pty Ltd. Usage of the trademarks and any other material on this site, is prohibited.
Nothing contained in the Web Site should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on the Web Site without the express written permission of the Kit Bag or third party owner.
Gold Tango & Silver Tango Club Membership
Members of the Gold and silver Tango loyalty program are eligible to 10 and 5 % discount respectively but only on items that are not already on special. Membership is by invite only and the entitlement is not transferable nor are the cards/privilege allowed to be used other than the eligible confirmed user. Membership will be cancelled if this privilege is abused. By being a member of this group members consent to subscribe to our news mailing list.
Kit bag reserves the right to cancel both Tango and Gold Tango programs if commercially they become unviable or for what ever the reason the directors of Kit Bag deem a valid reason. Notice will be given of 4 weeks.
S LOYALTY Programme
Members of the S LOYALTY Program is a loyalty program wherby a client can join voluntarily. A points system is in place whereby the more you spend the points are earned.
Kit bag reserves the right to cancel the S loyalty program from its web site www.kitbag.com.au if commercially it becomes unviable or for what ever the reason the directors of Kit Bag deem a valid reason. Notice will be given of 4 weeks.
In this Web Site: www.kitbag.com.au
"Kit Bag" means Green Harbour Pty Ltd and its subsidiaries unless otherwise specified.
"Linked Web Sites" if any means web sites of persons or entities other than Kit Bag which are hyperlinked from this Web Site.
"Personal Information" means any information from which your identity is apparent or can reasonably be ascertained.
"Web Site" means the whole or any part of the Web Pages located at www.kitbag.com.au (including the lay-out of this Web Site, individual elements of the Web Site design, underlying code elements of this Web Site, or text, sounds, graphics, animated elements or any other content of this Web Site.)
"We" and "us" refer to Kit Bag and "our" has the same meaning.
Nothing contained in the Terms and Conditions derogates from Kit Bag's right to comply with law enforcements requests or requirements relating to your use of this Web Site or information provided to or gathered by Kit Bag with respect to that.
Before purchasing any items it is the customer’s responsibility to contact their relevant authorities to ensure that the possession of this item is legal in their state.
Some items may be classed as a Controlled Weapon under the 'Weapons Regulations Act 1999' and it is an offence for anyone under 18 to purchase any product classified in the controlled weapons list, Therefore anyone under 18 cannot purchase said items. By purchasing any of these items you are declaring that you are over 18 years of age.
Green Harbour Pty Ltd (trading as The Kit Bag) will not accept any claim or responsibility in the event of consequential action by any law enforcement agency against organizations or individuals that have purchased said products without prior investigation as to its legality in the relevant state.
All customers of Kit Bag and all other persons who use the Kit Bag website agree that in the event where any legal action needs to be commenced, it will be in a Court in the jurisdiction of the State of Western Australia.
The Kitbag Club discount does not apply to special discounts.